Frequently asked questions
Quick answers about Pocket Pulls products, mystery boxes, orders, shipping and returns.
What is inside a Pocket Pulls mystery box?
Contents depend on the box tier and current product description. Boxes may include sealed Pokémon TCG products, packs, cards or collector items. Check the individual listing for its inclusions and conditions.
Is every mystery box different?
Contents can vary between boxes. Duplicate products may occur unless a listing specifically states otherwise.
Are the products authentic?
Pocket Pulls is committed to sourcing genuine products. Product packaging, language and regional markings can vary depending on the edition shown in the listing.
Can I choose what I receive?
Mystery-box contents cannot normally be selected. For a specific product, shop our individually listed sealed products and packs instead.
When will my order be dispatched?
Orders are processed as quickly as possible. Available delivery methods, prices and estimated timing are displayed during checkout and confirmed by email.
How do I track my order?
Use the tracking link in your dispatch email or sign into your customer account to review your order information.
What if my order arrives damaged?
Keep the item and all packaging, take clear photos and contact us with your order number so we can assess the issue.
Can I cancel or change an order?
Contact us immediately. We’ll try to help before fulfilment begins, but changes or cancellations are not guaranteed after processing has started.