Returns and refunds
We want every Pocket Pulls order to arrive as described. Read the information below before requesting a return.
01
Damaged or incorrect orders
Contact us promptly with your order number and clear photos of the parcel, packaging and affected item so our team can assess the issue.
02
Change of mind
Change-of-mind returns may be considered for eligible items that remain unused, unopened and in their original condition. Approval is required before anything is sent back.
03
Mystery products
The possible contents of mystery products vary. Receiving a particular card, set or value outcome is not guaranteed unless the product description expressly says otherwise.
04
Refund processing
Approved refunds are returned to the original payment method. Your bank or provider may require additional time before the funds appear.
Your Australian Consumer Law rightsNothing on this page excludes rights or remedies that cannot legally be excluded under the Australian Consumer Law.
How to request help
- Contact us before returning the item and include your order number.
- Describe the problem and attach clear photographs when the item is damaged or incorrect.
- Wait for return instructions and the approved return address before sending anything.